For customer service please call 800-838-7719 or email us at arctichat@rephelpdesk.com .To check the status of your order, please click here.

Frequently Asked Questions

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What is included in the TV offer?

1 Arctic hat in your choice of style for just $19.99 with Free Shipping and Handling, Double the Offer and get a 2nd Arctic hat in the same style, just pay separate $9.99 fee.

Is there a money back guarantee?

Arctic hat has a 60-day money back guarantee (less shipping, process and handling, fee) so you can try it out for yourself and see if you like them. There is a $3.00 restocking fee for returns.

What is the delivery time?

Our standard delivery time is 3 to 6 weeks. Orders will arrive via FedEx Smart Post.

Is this offer available in stores?

No, this offer is not available in stores.

Where do products ship from?

Nevada and New Jersey

What size are the hats?

Both the Brimmed and Cap style hats are designed to be one size fits most.

How do you clean it?

To clean Arctic hat we recommend to hand wash in cold water with gentle soap.

What material is it made from?

Arctic hat is made from nylon, aluminum film, cotton, and PU (polyurethane) film

How does it block the sun/UV rays?

Arctic hat blocks the sun with a silver lining that reflects the sun’s rays and UV light.

How does it work?

You activate the Arctic hat technology by wetting the cap before wear. Simply soak the cap in water, wring it out and put it on for a long lasting cool.

We're sorry for the inconvenience but we are currently out of these items.